Engineering-led managed services for enterprise networks, security and cloud. 24/7 monitoring, patch and firmware lifecycle, SLA-backed incident response, capacity planning and vendor escalation. We manage the infrastructure we built - and we onboard infrastructure others built when that team has moved on.
The commodity MSP model is built on volume - hundreds of customers, tier-1 ticket triage, knowledge-base lookups, escalations that fan out across teams who don't know your environment. The SLA on the response is met. The resolution often isn't.
Our managed services are deliberately structured differently. Every engagement has named senior engineers who know your environment because they either built it or onboarded it deliberately at the start. Coverage is 24/7 but the bench is small and senior - the person you speak to at 2am has the authority to make the change that fixes the issue, not the obligation to escalate it to someone who'll get to it in business hours.
Network, security and cloud infrastructure monitored on LogicMonitor, PRTG, SolarWinds, Datadog or your existing stack. Alert tuning so on-call engineers respond to real signal, not noise. Dashboards your team can actually read.
Scheduled patch and firmware management for routers, switches, firewalls, wireless controllers and cloud services. CVE tracking, vendor advisory monitoring, change management with rollback. Patched in a maintenance window - not when nobody's looking.
P1/P2/P3 response SLAs tailored to your environment. 15-minute response on critical incidents with an engineer engaged within 30 minutes. RCA documentation, action items and monthly trend analysis.
Monthly capacity and trend reporting - utilisation, growth curves, headroom analysis, refresh forecasts. Decisions about adding spine capacity or buying more AWS reserved instances backed by your actual data, not a vendor's TCO calculator.
We open and drive Cisco TAC, Palo Alto, Microsoft Premier, AWS Enterprise and Fortinet support cases on your behalf. RMA management, RCA chase-down and escalation to vendor account teams when frontline support stalls.
For teams that want depth without losing ownership. Your team runs day-to-day; we operate the platform deeply - complex changes, vendor cases, 24/7 coverage, knowledge transfer. The right shape for most mid-market engagements.
Vendor-agnostic tooling lets us deliver a single operational view across a multi-vendor estate - even when the underlying gear came from five different OEMs.
Existing topology, monitoring gaps, ticket history. We document what's actually running and what your team currently knows - even when documentation is thin.
Deploy or integrate with existing monitoring. Tune alerts to real signal. Build dashboards your team will use. Capture baseline performance so anomalies stand out.
Document incident response playbooks, vendor case templates and the institutional knowledge that's currently in three engineers' heads.
Best-effort coverage while we learn your environment's quirks. SLAs do not start during this period. We surface issues to fix before formal handover so the SLA bet is fair.
SLA-backed coverage starts. Monthly service reviews, quarterly business reviews, annual capacity planning. Your account stays with the same named engineers - not a rotating bench.
Most MSPs are operationally-led - built around ticket triage, runbook execution and tier-1/2 escalation. We're engineering-led - every engagement is anchored by the same people who design and deploy infrastructure. When a real incident hits at 2am, the engineer on-call has built systems like yours; they're not following a script from a shared knowledge base. This costs more than commodity MSP but eliminates the escalation lag that breaks SLAs.
No. We onboard infrastructure built by others - usually after the original integrator has moved on or the in-house team has lost the experienced staff who knew the design. Onboarding includes a documentation audit, monitoring instrumentation, knowledge capture from your team, and a 60-day stabilisation period before we sign onto SLAs. About 40% of our managed engagements start this way.
Critical (P1) incidents: 15-minute response, with an engineer engaged within 30 minutes. High (P2): 1-hour response. Medium (P3): 4-hour response within business hours. We tailor SLAs to environment criticality and on-call coverage - for example, a 24/7 financial-services environment has tighter SLAs than a 9-to-5 office. Response times are contractual and tracked monthly in your service reporting.
Yes - and that's how most of our mid-market engagements are structured. Your team owns day-to-day operations and tier-1 response; we operate the platform deeply (config, escalations, vendor cases, complex changes, after-hours coverage). Co-management works well when you have a capable in-house team but lack the bench depth or 24/7 coverage to do it alone.
We handle vendor escalations on your behalf as part of managed services - Cisco TAC, Palo Alto support, Microsoft Premier, AWS Enterprise Support. Our engineers have the relationships and the technical depth to escalate effectively, which usually shortens resolution time substantially compared to a customer raising their own case. RCA reports come back to you in plain English with action items.
Yes. Most of our managed engagements span 4+ vendors and at least one public cloud. We monitor and operate Cisco, Arista, Juniper, Aruba, Palo Alto, Fortinet, Check Point, VMware, Azure and AWS in production. Tooling stack is built around vendor-agnostic monitoring (LogicMonitor, PRTG, SolarWinds, Datadog) so you get a single operational view across the estate.
30-minute call to scope what you currently have, where the operational gaps are and what managed coverage actually needs to look like.